Many of our products are available on a 2-3 day delivery but as we offer the complete range of Stihl products we do ask to allow 4-5 working days for delivery as products are subject to availability. If you need something delivered urgently, please email firstname.lastname@example.org and we'll do what we can to help.
Delivery is free for orders delivered within Ireland over €100. For all orders under €100 delivery is €5.95.
We aim to deliver orders as quickly as possible, and most items are sent out on a 48hr courier service (2 working days). Some oversized orders can take between 4 and 5 days. If an order is placed before 2pm it is usually dispatched 48hrs. Some bulkier items (especially those delivered on pallets) may take longer to arrive and the carrier will contact you to arrange a suitable delivery date. All orders received after 1:30pm Friday or on Saturday or Sunday will be dispatched the following week. Please take into account orders placed at busy holiday times can take longer, as this is out of our control. Please contact us if you require your item more quickly as we may be able to help. Once products are shipped, GLS our courier partner will send you tracking details so you can follow the progress of your delivery. At the point of delivery you will be required to sign for your parcel in order to take ownership of the goods.
If for some reason you should receive a package which is damaged, do not sign for it and refuse to accept it from the courier. Inform us straight away and we will replace your order as soon as possible.
We want you to be delighted with your purchase. That's why if you aren't happy with it for whatever reason* within 14 days of delivery date, we'll refund or replace it for you (excluding shipping costs). Goods for return must be unused and in original condition and packaging.
If you need to return something for any reason, whether it's not the right tool for the job or if it's faulty. Please get in touch with us to organise a return. We strive to make this as simple and easy as possible.
• If unwanted, products must unopened, be in the original condition and box you received them in.
• Simply return the product using your chosen method.
• Once we receive your item back at the warehouse, we'll refund you (excluding shipping costs) within 72 hours once the item is unused and in a sellable condition.
• Please note no returns will be excepted without a valid returns number from us that is clearly marked on the outside of the packaged item been returned.